Privacy Policy

Last Updated: September 2026

C50 Supply (“C50 Supply”) is a business name operated by Joyride 150 Indoor Bike Park Inc. (“we,” “us,” or “our”). C50 Supply operates c50supply.ca and conducts business as a distributor of products to dealers, retailers, customers, and other business partners.

We are committed to protecting the privacy and security of personal information in our possession or control. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit c50supply.ca, create an account, apply to become a dealer, purchase products, communicate with us, or otherwise interact with C50 Supply.

Our privacy practices are designed to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Accountability

Joyride 150 Indoor Bike Park Inc., operating as C50 Supply, is responsible for personal information under its control.

We have designated a Privacy Officer who is responsible for overseeing our privacy practices, responding to questions and complaints, and helping ensure compliance with applicable privacy legislation.

Questions, concerns, access requests, or complaints regarding this Privacy Policy or our handling of personal information may be directed to our Privacy Officer using the contact information provided at the end of this policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with C50 Supply.

We may collect information including:

• Name and contact information, including email address, telephone number, and mailing, billing, or shipping address;

• Business and dealer information, including business name, position or role, business address, and information submitted as part of a dealer application;

• Account information, including usernames and account preferences;

• Order and transaction information, including products ordered, order history, billing information, shipping information, and payment-related information;

• Communications you send to us, including emails, inquiries, customer service requests, product inquiries, and feedback;

• Marketing and communication preferences;

• Information provided by sales representatives, dealers, or other business partners where appropriate;

• Technical information associated with use of c50supply.ca, including IP address, browser type, device information, referring website, pages viewed, and dates and times of website activity; and

• Other information you voluntarily provide to us in the course of doing business with C50 Supply.

Payment information may be processed directly by third-party payment processors. C50 Supply may not directly receive or store complete payment card information where transactions are processed through such providers.

Information relating solely to a business or organization may not constitute personal information under applicable privacy legislation. However, information identifying an individual associated with that business, such as an owner, employee, sales representative, or contact person, may constitute personal information.

3. Why We Collect and Use Personal Information

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

These purposes may include:

• Creating and administering customer or dealer accounts;

• Reviewing and processing dealer applications;

• Processing, fulfilling, shipping, and managing orders;

• Processing payments, refunds, credits, and other transactions;

• Communicating about orders, accounts, products, services, or business relationships;

• Providing customer service and responding to questions or requests;

• Maintaining dealer and customer records;

• Managing relationships with dealers, retailers, sales representatives, suppliers, and other business partners;

• Preventing fraud, misuse, security incidents, and unauthorized transactions;

• Maintaining and improving c50supply.ca, our products, services, and business operations;

• Understanding website usage and customer preferences;

• Conducting internal reporting, analytics, forecasting, and business planning;

• Sending promotional communications, product announcements, special offers, and other marketing communications where permitted by law;

• Maintaining appropriate financial, tax, accounting, and business records;

• Enforcing agreements, policies, and legal rights; and

• Complying with applicable laws, regulations, court orders, and governmental requirements.

If we wish to use personal information for a new purpose that was not previously identified, we will obtain additional consent where required by law.

4. Consent

C50 Supply obtains consent for the collection, use, and disclosure of personal information where required by applicable law.

The form of consent may vary depending on the nature and sensitivity of the information and the circumstances in which it is collected. Consent may be express or implied where permitted by law.

For example, when you provide your name, shipping address, and contact information to place an order, we may rely on your consent to use that information for purposes reasonably connected with processing and fulfilling the order.

Where personal information is collected for purposes that are not necessary to provide a requested product or service, we will provide appropriate choices regarding that collection, use, or disclosure where required.

You may withdraw your consent to certain uses or disclosures of your personal information at any time, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain products or services. We will explain the consequences of withdrawing consent where appropriate.

5. Limiting Collection

C50 Supply limits the collection of personal information to information reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you at or before the time of collection.

We collect personal information by fair and lawful means and do not knowingly collect information that is unnecessary for our legitimate business purposes.

6. How We Share Personal Information

We do not sell or rent personal information to third parties.

We may disclose personal information to employees, contractors, service providers, affiliated organizations, and other parties that require the information to provide services to us or on our behalf.

These may include:

• E-commerce and website providers;

• Payment processors and financial service providers;

• Shipping, courier, fulfillment, and logistics providers;

• Accounting, bookkeeping, and professional service providers;

• Email, marketing, and customer communication platforms;

• Cloud hosting, data storage, and technology providers;

• Analytics and website performance providers; and

• Other suppliers and service providers involved in operating C50 Supply.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

We may also disclose personal information where required or permitted by law, including in response to a subpoena, warrant, court order, or lawful governmental request, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of C50 Supply, Joyride 150 Indoor Bike Park Inc., our customers, or others.

7. Processing and Storage Outside Canada

Some of our service providers may process or store personal information outside Canada.

When personal information is transferred to a service provider in another jurisdiction, it may become subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or governmental authorities in accordance with those laws.

C50 Supply remains responsible for personal information under its control and takes reasonable measures when selecting and working with service providers that process personal information on our behalf.

8. Retention and Disposal of Personal Information

C50 Supply retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual, and business requirements.

Different types of information may be retained for different periods depending on their purpose and applicable requirements.

When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete, erase, or anonymize it.

We maintain internal practices regarding the retention and disposal of personal information and periodically review whether retained information continues to be required.

9. Accuracy

C50 Supply takes reasonable steps to ensure that personal information in our possession or control is accurate, complete, and up to date where necessary for the purposes for which it is used.

Customers and business contacts are encouraged to keep their account and contact information current.

If you believe personal information we maintain about you is inaccurate or incomplete, you may contact us to request a correction.

10. Safeguarding Personal Information

C50 Supply uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

The safeguards used will depend on the sensitivity, amount, format, and storage method of the information.

Measures may include restricting access to personal information to employees and service providers who require it for legitimate business purposes, password and account protections, secure technology systems, appropriate data storage practices, and staff procedures relating to the handling of personal information.

While we take reasonable measures to protect personal information, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Privacy Breaches

C50 Supply maintains procedures for responding to suspected or confirmed breaches involving personal information.

Where required by applicable law, we will assess a breach to determine the potential risk to affected individuals and will notify affected individuals and report the breach to the appropriate regulatory authority when legally required.

We maintain records of privacy breaches as required by applicable law and take appropriate steps to reduce the risk of similar incidents occurring in the future.

12. Cookies and Website Technologies

C50 Supply and its service providers may use cookies, pixels, and similar technologies on c50supply.ca.

These technologies may be used to:

• Maintain website and account functionality;

• Remember preferences;

• Maintain shopping carts and account sessions;

• Understand how visitors use the website;

• Measure website performance;

• Improve the website and customer experience;

• Measure the effectiveness of advertising or marketing campaigns; and

• Deliver or support advertising where applicable.

You can adjust your browser settings to refuse or restrict certain cookies. Disabling cookies may affect the operation of some features of c50supply.ca.

Third-party analytics, advertising, or technology providers may have their own privacy policies governing their collection and use of information.

13. Marketing Communications

If you provide us with your email address or other contact information, we may send you communications relating to your account, transactions, products, or relationship with C50 Supply.

We may also send promotional emails, product announcements, offers, or other marketing communications where we have your consent or are otherwise permitted to do so by applicable law.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism contained in the message or by contacting us.

Unsubscribing from promotional communications will not necessarily prevent us from sending transactional or service-related communications that are necessary to administer your account, process an order, or manage our business relationship.

14. Accessing and Correcting Your Personal Information

You may request access to personal information that C50 Supply holds about you and ask how that information has been used or disclosed.

You may also request that inaccurate or incomplete personal information be corrected.

Before providing access to personal information, we may take reasonable steps to verify your identity.

In certain circumstances, applicable law may permit or require us to refuse access to some or all of the requested information. If we cannot provide access, we will explain the reason where required by law and advise you of available avenues for further review or complaint.

Requests for access or correction should be submitted to our Privacy Officer using the contact information below.

15. Withdrawing Consent

Where we rely on consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

To withdraw consent, contact our Privacy Officer.

Depending on the nature of your request, withdrawing consent may prevent C50 Supply from providing certain products, services, account features, or other benefits. We will explain any material consequences of withdrawing consent when processing your request.

16. Questions and Complaints

If you have a question, concern, or complaint regarding C50 Supply’s privacy practices or our handling of your personal information, please contact our Privacy Officer.

We will review privacy inquiries and complaints and take reasonable steps to investigate and address legitimate concerns.

If you are not satisfied with our response, you may have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

17. Business Transfers

If C50 Supply, Joyride 150 Indoor Bike Park Inc., or substantially all of the assets associated with C50 Supply are sold, acquired, merged, reorganized, financed, or otherwise transferred, personal information may be included among the transferred business assets where permitted by applicable law.

Any transfer of personal information will remain subject to applicable privacy requirements.

18. Changes to This Privacy Policy

C50 Supply may update this Privacy Policy periodically to reflect changes to our business, technology, practices, services, or legal obligations.

The current version will be made available on c50supply.ca, along with the date it was last updated.

Where changes materially affect how we collect, use, or disclose personal information, we will provide additional notice or obtain consent where required by applicable law.

19. Contact Us

Questions, requests, concerns, or complaints regarding this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
C50 Supply
A business operated by Joyride 150 Indoor Bike Park Inc.
150 Bullock Drive
Markham, Ontario, Canada

Website: c50supply.ca
Email: info@joyride150.com